You’ve got your standard procedures on one hand, and customer needs on the other. Lean too far one way and you might upset a customer; go too far the other way and you might mess with the processes that keep your business ticking.
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You’ve got your standard procedures on one hand, and customer needs on the other. Lean too far one way and you might upset a customer; go too far the other way and you might mess with the processes that keep your business ticking.